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Support & Consultancy |
Support
Support is an
important part of our business and not
just in the formal sense. We do
offer traditional support agreements for
our portal implementations, particularly
on the SharePoint, Skelta and Workplace Architects
products. We
also offers on-going support to our
clients following consulting projects
where required.
In addition, like to provide less formal
assistance to our customers in
the form of pointers to
articles, news items and an other
relevant material both on and off-line.
Consultancy
InfoStrata Solutions' consultants are
set one objective: guaranteeing the
success of every system deployment. Our
project managers are business advisors,
working with companies to ensure
business fit over the long-term.
With a comprehensive knowledge of
contemporary Workflow and BPM
technologies, our project managers help
customers to make the most of their
investment in technology. Our mandate is
to obtain a deep understanding of our
customers’ business, and help guide
technology and business decisions to
align with best practices and
organisational objectives.
Our consultants ensure the highest level
of deployment scalability and support,
with our customers’ existing systems,
with relevant business objectives in
mind. With best practice in mind, our consultants
and project managers help track and
guide project decisions to ensure
appropriateness in the light of business
needs technological trends.
In addition to resolving unique issues,
helping customers to become
self-sufficient and providing long-term
guidance, each project manager is
mindful of the need to manage
deliverables at each stage of the
implementation life-cycle.
Specification & Selection (ITTs)
InfoStrata Solutions
can help you achieve ROI on IT
projects by ensuring the best fit
solution is used. We can aid your
business to faster growth by selection
of appropriate systems right for you.
We begin
the process by documenting your business
requirements in a format potential
suppliers can respond to. Technical
solutions will be detailed where known,
or will otherwise be described in
operational terms enabling suppliers to
suggest appropriate solutions. This
documentation will be used as the basis
for an Invitation to Tender for
potential suppliers.
A number of potential suppliers will be
invited to express interest and submit
preliminary submissions with guideline
prices. A Supplier Proposal proforma
document will be generated and
circulated for this purpose to encourage
all suppliers to respond with
submissions that can be easily
compared. Based on the evaluation of
these submissions, one or more suppliers
may be invited to present their
solutions and may subsequently be
invited to submit detailed quotations.
This process is performed with special
consideration given to the following
client issues:
- Network software and hardware
considerations
- Information Security Management
- Information Access
- Training
Expert guidance with supplier selection
gives you more time to concentrate on
core business and helps to guarantee a
successful project.
Call 08709 222 152 for information on our services in this area.
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